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Tel.: +49 (0) 30 8939 8576

Warrenty:

Switch-E bikes are built with technologies of the very moment. It’s equipped with components of well-known manufacturers. Therefore Switch-E guarantees the original purchaser a five-year warranty on completely assembled bikes for material-defects or faults of workmanship for the frame (only if the maintenance intervals are met) and a two-year warranty for the fork (as far as it is a Switch-E product, otherwise the indications of the fork-manufacturers are valid).

The five-year warranty for the frame applies only if an inspection is done once a year by an authorized Switch-E dealer corresponding to the Switch-E maintenance manual. TheSwitch-E dealer has to confirm this by stamp and signature. Without those inspections the frame warranty will be reduce on three years. The costs of inspection and maintenance have to be beared by the owner of the bike. Switch-E bikes and forks made of carbon have a three-year warranty.

For bikes which undergo extreme stresses and strains (DH, dirt, freeride) the warranty period is also limited to 3 years.

Switch-E pedelec frames have the same warranty conditions than conventional bikes. Concerning the components of the electric system (Battery, engine, …) there is a two year warranty period (begin: date of purchase – referring to material defects/faults of workmanship). Hereby the indications of the manufacturers have to be watched (concerning charging cycles of the battery, etc.). Those information can be found in the specific manual of the pedelec.
The warranty periods begin at the date of purchase. This warranty is granted exclusively to the original purchaser by an authorized Switch-E dealer. Internet-auctions are excluded. If a warranty-case occurs Switch-E has the possibility to either repair or replace the defect component. Components which are not defect are replaced only on the cost of the owner. Wearing parts, insofar they’re normally worn, are warranty-excluded. Those parts are: rims in connection with rim-brakes, painting, brake shoes and pads, saddle, tires, grips, handlebars, stems, seatposts, bearings and sealings of mobile parts, sprockets, cassettes, brake and gear shifting cables as well as illuminants. Switch-E can’t take any warranty for damages that occur because of inadequate modifications.

At the end of your bike manual/bikepass you can find a handover certificate. This has to be signed by the purchaser and the copy remains at the dealer. This certificate together with the defect component or bike has to be shown in case of a warranty. It is the proof for the purchase, a complaint is not possible without.

This warranty is globally valid. In order to enforce the warranty you’ve to go to the point of sale with your warranty certificate. The dealer will then take care of everything neccessary. There can’t be a warranty-claim if the original construction or equipment has been modfied or the bike has been used inadequately. This Switch-E warranty is voluntary. Additional claims from national warranty laws are not touched.